JayaKaya respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data as a member of our platform.
Our Commitment to You
All data transmitted between your device and JayaKaya's servers is protected by industry-standard 256-bit SSL encryption — the same technology used by major banks across Malaysia.
JayaKaya does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — ever. Your data is yours and we treat it accordingly.
You have the right to access, correct, and request deletion of your personal data at any time. Our team processes all data-related requests within 30 days of receipt.
We collect only the personal data that is strictly necessary to provide you with a secure, compliant, and personalised experience on the JayaKaya platform — nothing beyond that.
We do not hold your personal data indefinitely. Retention periods are set in accordance with legal and regulatory obligations, and data is securely deleted when no longer required.
In the unlikely event of a data security incident that may affect your personal information, JayaKaya will notify impacted members promptly and take immediate remediation steps.
This Privacy Policy ("Policy") describes how JayaKaya ("we", "us", "our", "the Platform") collects, processes, uses, stores, and protects the personal data of individuals ("you", "Member", "User") who access or use the online gaming and sports betting services available at jayakaya.cam.
JayaKaya is committed to handling your personal data responsibly, lawfully, and transparently. We take data protection seriously and have implemented appropriate technical and organisational measures to safeguard the personal information you entrust to us.
By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please discontinue use of the Platform immediately. This Policy should be read in conjunction with our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
JayaKaya collects personal data only where there is a legitimate purpose for doing so. The categories of personal data we may collect include, but are not limited to, the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, phone number, residential address | Account communication, transaction alerts, support |
| Financial Data | Payment method details (e-wallet ID, bank account name), transaction history | Processing deposits and withdrawals, AML compliance |
| Account Data | Username, encrypted password, account preferences, betting history | Service delivery, account management, personalisation |
| Technical Data | IP address, device type, browser, operating system, session data | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited | Product improvement, responsible gambling monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket history | Customer support, dispute resolution, quality assurance |
We do not collect sensitive personal data (such as racial origin, religious beliefs, or biometric data) unless specifically required by applicable law or expressly requested for identity verification purposes with your prior consent.
JayaKaya collects personal data through the following means:
JayaKaya uses your personal data for the following purposes:
JayaKaya processes your personal data on the following legal bases:
JayaKaya does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and where appropriate data protection agreements are in place:
To process your transactions, we share necessary financial data with licensed payment processors, including e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay) and banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX). Only the minimum data required to complete the transaction is transmitted, and all such providers are bound by their own data protection obligations.
To comply with age verification (21+) and AML requirements, we may share identity documents and personal details with licensed third-party KYC and identity verification service providers. These providers process data solely on our behalf under contractual data processing agreements.
JayaKaya works with fraud detection and cybersecurity specialists who may process technical and usage data to identify and prevent suspicious activity, account takeovers, and financial crime.
Where required by applicable law, court order, or a lawful request from a competent regulatory or law enforcement authority, JayaKaya may disclose your personal data. We will notify you of such disclosures where legally permissible to do so.
JayaKaya uses cookies and similar tracking technologies to operate and improve the Platform, and to deliver a more personalised experience. Cookies are small text files stored on your device when you visit our website.
You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Continued use of JayaKaya following our cookie notice constitutes your consent to the use of non-essential cookies.
JayaKaya retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Where personal data is no longer required, JayaKaya securely destroys or anonymises it using appropriate methods to ensure it cannot be recovered or accessed by unauthorised parties.
JayaKaya has implemented comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Subject to applicable law, you hold the following rights with respect to your personal data held by JayaKaya. To exercise any of these rights, please contact our Data Protection team via [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 days.
Request a copy of the personal data JayaKaya holds about you, including details of how it is being processed.
Request correction of inaccurate or incomplete personal data. Certain changes may require documentary evidence.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that JayaKaya limits the processing of your personal data in certain circumstances, such as while you contest its accuracy.
Request a copy of your personal data in a structured, machine-readable format where processing is based on consent or a contract.
Object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests.
JayaKaya's primary data processing infrastructure is located in secure data centres that adhere to international security standards. In the course of delivering our services, your personal data may be transferred to and processed by service providers or infrastructure partners located outside of Malaysia.
Where such transfers occur, JayaKaya ensures that appropriate safeguards are in place to protect your data, including the use of contractual data protection clauses with all third-party processors and the selection of partners who maintain security standards equivalent to or exceeding those required under applicable Malaysian data protection principles.
The JayaKaya platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from minors. Age verification is conducted as part of the KYC process during registration.
If JayaKaya becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor may have created an account on our Platform, please notify us promptly at [email protected].
JayaKaya may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Effective Date" and "Last Reviewed" notices displayed at the top of this document.
Where changes are significant, we will endeavour to notify registered Members via in-platform notification or email. Your continued use of the JayaKaya platform following the posting of any amended Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this Policy periodically to stay informed of how we handle your data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how JayaKaya handles your personal data, please reach out to our team through the following channels:
Live Chat
Available 24 / 7 via the Platform
Email (Data Requests)
Email Response Time
Acknowledgement within 5 business days
Platform
jayakaya.cam
For further information on your data rights and how to request account closure or self-exclusion, please also visit our Responsible Gambling page.
JayaKaya handles your data with the same care and professionalism that we apply to everything we do. If you have questions or concerns, our support team is always here. 21+ only. Play responsibly.